SERVICES A-Z

AIR CONDITIONING 
Every room is equipped with an air conditioner to be set individually by the remote control in the room. In case you use the air conditioner, keep the windows closed, please! 
BAR
The Bar is at the reception. Get information about the choice at our staff!  
BEDLINEN
Bedlinen is changed minimum twice a week. Daily bedlinen change is upon surcharge. In case you need it, ask for it at the reception.
BICYCLE RENT
Fully equipped adult-and children bicycles can be rented to discover the sights of Eger or to take nice tours in the town or surroundings. Bicycles can be rented at the reception.
BLANKET, PILLOW
In case you need extra blanket or pillow, turn to the reception, please. 
BREAKFAST
Breakfast is offered on a buffet table. 
Breakfast is available every day from 8 to 10 am. The substantial breakfast is to be eaten in the lobby. In case you would like to take it to the room as well, it will be charged as extra portion (thank you for your consideration!).
CHECK-OUT TIME 
You are kindly requested to leave the room until 10 am on check-out day. You may ask for extension upon vacancy at the reception, its surcharge is 2000 HUF/hour.
CLEANING
Daily cleaning is done by cleaners between 9 am and 3 pm. In case you do not need cleaning, report it at the reception. In case you need extra cleaning, also turn to our staff. 
COMPLAINT
In case you might have a complaint, we try to solve any problem immediately. If you have any query, turn to our staff  soon so that it can be helped as soon as possible! 
EMERGENCY EXIT
By following the evacuation route placed on the corridors. 
GAMES
Darts is in the yard, behind the Spa building. Ask for board games at the reception.
GUEST REVIEW
Great attention is paid to our improvement and satisfaction of our guests. Your review, opinion is welcome either in person or online. You can tell it to our staff or write it on the review card in the folder. You can send your opinion online on the booking sites, on Tripadvisor or Google Maps. 
GRILLING PLACE
Grilling is possible in the yard. Utensils are supplied, charcoal must be brought by you, but we can supply upon charge. 
HAIRDRYER
The rooms are equipped with hairdryer, which is also available in the wellness.
INTERNET & WIFI
Free WIFI is available all over the house. Join MargaretaVH net and use: egeregereger password
IRON AND IRONING STAND
Available at the reception upon request. 
LAUNDRY, IRONING, SEWING
Sewing kit is available upon request.
Iron with a stand is available upon request, in case you need it, ask for it at the reception. Unfortunately laundry service is not available.
LEFT LUGGAGE 
Our left luggage room is downstairs, it is free for our check-in and check-out guests. In case you need it, turn to the reception.
LIBRARY
A mini library is available upstairs. You can choose from English books as well. 
LOST AND FOUND OBJECTS
Ask for information at the reception, and in case you find a lost object, leave it at the reception, please. 
LUGGAGE TRANSFER 
Luggage transfer is available, In case you need it, ask for it at the reception.
MATTRESS
The beds are equipped with ergonomically suitable, medium hard, comfortable mattresses. 
PAYMENT
Cash (HUF, Euro), bankcard, creditcard, bank transfer.  
PARKING
We can recommend you free parking in the public area outside the pansion. Ask for it at the reception!
The area in front of the house is NOT free on weekdays from 8 am to 5 pm and on Saturday from 8 am to 1 pm. Other times it is free everywhere.
PETS
Our pansion is pet-friendly, they are welcome upon surcharge. 
PLAYING CORNER
It is downstairs.
PROGRAMMES
About programmes in the town or the region get information at the reception or find brochures in the lobby.
RADIO
The rooms are equipped with radio which works as Bluetooth loudspeaker as well. Instruction manual is available in the brochure.
RECEPTION
Reception is at service both in person and on the phone from 8 am to 10 pm in our pansion. The staff is ready to help you with any request or problem. 
Telephone duty is available 24 hours.  
SAFE
It is available in every room, with instruction manual. The staff is ready to help with technical assistance. The pansion does not take any responsibility for values left in the room!  
SALT ROOM
A relaxation area with a white Himalayan salt wall can be found in our pansion as part of the Spa. It can be used as part of the Spa service. 
SAUNA
It is in the Wellness section.
SEWING KIT
In case you need a sewing kit, turn to the reception, please.
SHOE CLEANING
You can find a shoe brush and a shoehorn in the room.
SIGHTSEEING
Our professional tour guide is available upon fee.
SMOKING
Only at designated places, information about them at the reception. 
SPA
A pleasant, cozy Spa can be found in our pansion. Pre-booking is needed!  The Spa is for private use, that is only one room or one company can use it at a time. 
The wellness is equipped with the following:

Hydromassage pool (jacuzzi)
alt wall at a relaxation area
Finnish sauna

Ask for further information at the reception.
SPORTS ARTICLE STORAGE
Bicycles, rollers, baby cars are stored in a closed yard. Do not take them in the room, please! Turn to the reception for help! 
TAXI
In case you need one, ask for it at the reception. 
TECHNICAL SERVICES
In case you notice a technical problem, you are kindly requested to contact the reception. 
TELEPHONE
You can get a mobile phone in the room if needed. Its use is automatically recorded, its charge must be settled at the reception when leaving. The telephone is supplied with multilingual instruction manual.  
TELEVISION
The list of the pre-programmed television channels is in the brochure. The remote control is in the room. 
TOILETRY ARTICLES
The choice available can be found at the reception (eg.: tooth brush, tooth paste, razor, shaving cream, ear-cleaning sticks, face cleaning pads). 
TOURISM TAX
Tourism tax is not included in the accommodation fee, currently it is 450 HUF/person/night.
TOWELS
Guests are provided with towels which are to be used in the room and just in the building. In case you need the towel to be changed, contact the chamber maid or the reception. 
UMBRELLA
Umbrella is available at the reception.
WINE TASTING ARRANGEMENT
Famous winemakers of Eger welcome you for winetasting. In case you would like one, ask for it at the reception.